What We Do

We transcribe in classrooms, businesses, and anywhere conversations take place. As we transcribe, the text is streamed wirelessly to a PC, Mac, tablet, or smartphone. We also provide video captioning, live webinar captioning, and accessibility consulting services. We customize each service to fit our client’s diverse needs, as we understand that no two projects are the same.

We use TypeWell, a system for rapidly transcribing speech to text. We are fully equipped to provide remote TypeWell transcription to the D/deaf, hard of hearing, students with autism, learning disabilities, traumatic brain injuries, or anyone else benefiting from speech-to-text services across the nation. We can also fulfill onsite needs in any state with advance notice. We provide all of the equipment and technical support necessary at no extra charge.


Our Staff

Randi Hecht Castro, Owner/Founder

As owner and operator, Randi leads Intellitext’s large team and oversees operations. With a career in communication access spanning nearly a decade, Randi’s passion and enthusiasm create Intellitext’s culture of excellence. Randi is also an experienced and qualified TypeWell transcriber, allowing her to meet last minute requests when other transcribers are unavailable.

Randi Hecht Castro, owner of Intellitext, was awarded 2016 Nevada Young Entrepreneur of the Year by the Small Business Administration and 2017 Outstanding Young Alumna Award by Nevada Alumni Association. Randi presented at the national 2013 TypeWell conference on automation and scripting techniques for professional transcribers and at the 2016 TECHWell conference on the needs, benefits, and challenges of remote transcription. See the articles Randi wrote on Top 5 Considerations for an Accessibility Coordinator and Preventing Microaggressions.

Christy Joy Hack, Operations Manager

Christy had many years of experience in management, customer service, and HR before becoming a TypeWell transcriber in 2014. She was drawn to the career as a TypeWell Transcriber because of the opportunity it provides to have a meaningful impact in the lives of others, as well as the exceptional opportunity to sit in on so many diverse classroom discussions.

When she started working with Randi, it was clear their work ethic and personalities complemented each other well. In addition to working as a transcriber, Christy also took on the role of administrative assistant helping Randi with the day-to-day operations of the business. As the company continued to grow, Christy was promoted to Operations Manager in 2017 to help oversee Intellitext’s growing team.

Stacey Munsterman, Administrative Assistant


Stacey, with an honors BS in business from the University of Nevada, Reno, recently returned to the mountains to be with her family and friends after living and working in the Bay Area. Her work background includes retail management, insurance, executive assistant​,​ and HR.

As Intellitext’s Administrative Assistant​,​ Stacey supports Randi and Christy in operations and business growth. Stacey is also​​ a qualified TypeWell transcriber, allowing her to meet last minute requests when other transcribers are unavailable.



We provide our services in many K-12, college, and university classrooms, businesses, hospitals, law firms, private practices, conferences, special events, conventions, and webinars across the nation. We were featured in the Las Vegas Review Journal and the Las Vegas Business Press.

TypeWell services are compliant with ADA, IDEA, FERPA, Section 504 of the Rehabilitation Act of 1973, and HIPAA. In the IDEA 2004 revision, Congress specifically named TypeWell as a transcription service that meets the definition of interpreting services, and should be considered as an effective tool to meet the communication access needs of students with disabilities [Section 300.34(c)(4)]. View TypeWell’s page for more information on laws related to transcription services.

All of our real-time transcribers are qualified TypeWell Transcribers and are educated in Deaf culture. Intellitext has received a certification of completion from pepnet2 in a class titled Post-production or Offline Captioning.

Check out our references page to read what others have said about working with Intellitext.