Q: Who benefits from TypeWell?
A: Many people benefit from TypeWell real-time captioning services, including those who are d/Deaf, hard of hearing, ESL speakers (English as a Second Language), veterans, individuals with brain injuries or learning disabilities, and those simply needing a meaning-for-meaning transcript to refer to later. We work in classrooms, hospitals, business meetings, laboratories, and just about anywhere you can imagine!

Q: Do you charge extra for last minute real-time TypeWell captioning needs?
A: No. We understand last minute needs happen! You'll find we almost always respond to emails/calls within thirty minutes or less to make sure we're there when you need us most. Simply write admin@intellitext.us with your request and someone from our admin team will get back to you quickly.

Q: Can you real-time caption math classes?
A: Yes. TypeWell, the software we utilize, has "math mode", allowing us to rapidly caption the symbols, notations, and characters used in all different branches of math and science. For advanced classes, we work to match a captioner’s skill and experience to the specialty subject.

Q: Do you charge for technical support?
A: We do not charge for technical support and we are ready to assist you 24/7 via email or phone.  Please don't hesitate to contact us. We are happy to help!

Q: What are your hours of operation?
A: We are able to fulfill requests 24 hours a day, 7 days a week. We respond to emails very promptly and are often able to accommodate last minute requests.

Q: What's your cancellation policy?
A: Our cancellation policy is 24 hours from the start time of the scheduled service.

Q: What equipment is required?
A: All you need is a laptop or tablet and in some cases, an external microphone. Setup is simple and only takes a few minutes to complete.